Shipping
Welcome to Oasis Marketplace! We aim to provide you with a seamless shopping experience. Below is our detailed shipping policy to ensure clarity on how we deliver your products.
Processing Time
Order Processing: Orders are processed within 1 business day(s) of receiving payment. (Excluding weekends and holidays).
Once processed, you will receive a confirmation email with tracking information (if applicable).
Estimated delivery time
Each product page shall display an estimated delivery time of when your order will arrive. Please note that this is for guidance only and may vary depending on the order. Delivery times depend on your location and the courier(s) we partner with to reflect the best price for you.
Tracking your order
Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to monitor the progress of your package. For the latest updates on tracking, visit: Track your order. Where you will be informed of the estimated delivery date and current location of your parcel.
International shipping rates
Customers are responsible for any customs duties, taxes, or additional fees imposed by your country. Delivery times may vary due to customs processing.
We fulfil orders from across the world and very rarely have any issues. For non-UK orders, although a rare occurrence, orders can get caught in customs and can take longer than the estimated delivery time. In extreme cases, delivery times can take up to 4 to 6 weeks where parcels are held in customs
Your patience is always appreciated in these cases, as this is beyond our control. We always try to get products to you as soon as possible.
Shipping restrictions
We ship worldwide, excluding countries or areas that often face shipping restrictions because of political instability, conflict, or government-imposed sanctions. If you are unsure whether we ship to your country, please do not hesitate to contact us here.
Free UK Delivery over £15
Orders that exceed £15, excluding the delivery charge qualify for free delivery within the United Kingdom.
- European Economic Area (EEA)
All orders incur a flat rate shipping charge of £10
- Rest of the world
All orders outside of the UK and EEA incur a flat rate shipping charge of £15