Returns, Refunds, Cancellations
14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the UK or European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Create a return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This does not affect your statutory rights. If a fault develops within 6 months that was due to a manufacturing fault, please contact us to make things right.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via the web contact form in the "contact us" page, or by visiting "my account". You can also initiate a return via your account portal, or write to us on the web contact form. You will be responsible for paying for your own shipping costs for returning your item, unless product(s) are faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over £50, please consider using a trackable shipping service or purchasing shipping insurance.
You can always contact us for any return questions using our web contact form.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only issue replacements if the original item(s) are defective or damaged. If you need to exchange it for the same item, please contact us. However, this will incur a delivery charge.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us through our web contact form, or through "my account".